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SHIPPING POLICY

This Shipping Policy applies to all orders placed through this website operated by MODAX TEKSTIL S.R.L.

Company Name: MODAX TEKSTIL S.R.L.
Registered Address: Chiajna, Intrarea Parc Industrial TBM, Nr. 1, HALA 24D, Tarla 3, Parcelele 17-38, Camera 2, 077040 Chiajna, Ilfov, Romania
Tax / Registration Number: 54219922
Email: globalrespire@gmail.com
Phone: +40 790 862 030

1. ORDER PROCESSING

Orders are usually processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During campaign periods, new product launches, or high-volume periods, processing times may be slightly longer.

2. SHIPPING DESTINATIONS

We ship to Romania and selected international destinations.

Available shipping countries and delivery options may vary depending on the delivery address entered at checkout.

If your country is not available at checkout, please contact us before placing an order.

3. DELIVERY TIMES

Estimated delivery times may vary depending on the destination, courier company, customs procedures, and seasonal workload.

Estimated delivery times:

Romania: 1–4 business days
European Union countries: 3–10 business days
International destinations outside the EU: 7–21 business days

These delivery times are estimates only and are not guaranteed.

4. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before payment is completed.

Shipping fees may vary depending on the delivery country, order value, package weight, and selected shipping method.

5. CUSTOMS, DUTIES AND TAXES

For deliveries within the European Union, additional customs duties are generally not applied.

For deliveries outside the European Union, the customer may be responsible for any customs duties, import taxes, VAT, handling fees, or other charges required by the destination country.

These charges are not included in the product price or shipping fee unless clearly stated at checkout.

MODAX TEKSTIL S.R.L. is not responsible for delays caused by customs procedures.

6. ORDER TRACKING

When your order is shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for the selected shipping method.

Please allow some time for tracking information to become active after your order has been dispatched.

7. INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing accurate and complete shipping information at checkout.

MODAX TEKSTIL S.R.L. is not responsible for orders delayed, returned, or lost due to incorrect or incomplete delivery details provided by the customer.

If an order is returned to us because of an incorrect address, refusal of delivery, or failure to collect the package, additional shipping costs may apply for reshipment.

8. LOST OR DAMAGED PACKAGES

If your package is lost or arrives damaged, please contact us as soon as possible at globalrespire@gmail.com with your order number and relevant details.

For damaged packages, please include clear photos of the package and product.

We will review the case and assist you according to the courier company’s investigation process and our store policies.

9. DELIVERY DELAYS

Delivery delays may occur due to courier delays, customs procedures, weather conditions, public holidays, incorrect address information, or other circumstances beyond our control.

MODAX TEKSTIL S.R.L. is not responsible for delays caused by third-party shipping providers or customs authorities.

10. CONTACT

For questions about shipping, delivery, or order tracking, you can contact us at:

Email: globalrespire@gmail.com
Phone: +40 790 862 030